I love New Smile!
Kate Steele and her staff are amazing. They do a great job of explaining costs that are and are not covered by insurance, to the best of their knowledge. Of course, it’s not always possible for them to say for sure what the ultimate out-of-pocket expense will be, but I have always found that they err on the side of caution and I often find that they have over estimated the amount that I needed to pay. Sure. I would prefer to have the exact cost the first time, but I’d rather overpay initially and get a refund than get stuck with an additional bill weeks after I thought it had all been taken care of.
Everyone there has always been extremely friendly. I love New Smile!